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Managing Conflict

Event Signup

Date: 26/11/2019

Time: 09:30

Event Details:

Content Overview

 

Conflict can occur between individuals, groups and organisations and can vary in intensity. All require effective management intervention. Today’s managers need to be equipped with a range of skills and techniques to identify and prevent conflict and to effectively manage conflict situations.

 

This programme considers why conflict occurs in the workplace and how personal style and conflict resolution can have a considerable impact on organisational effectiveness.  An exploration of both theoretical and real conflict issues is considered, relevant resolution techniques described, and role play is used to enhance the learning experience. 

 

Topics such as assertiveness, body language, the importance of keeping records and coping with the stress of conflict are explored.  The ability to build trust and rapport with different personalities in the team together with an exploration of emotional intelligence allows candidates to operate in a professional and confident manner when managing conflict.


  

Training Provider: Inspired Leadership Support

 

Additional Information for the Session

Free car parking available on site

Lunch will be provided

 


Practice Managers’ Development Programme

Event Signup

Date: 21/01/2020

Time: 09:00

Event Details:

Content Overview

The advent of primary care networks creates a greater than ever need for practice managers to work together effectively and to develop their own skills and personal strengths.

 

PCC has several years’ experience of providing leadership development and skills training to practice managers. What we’ve learnt in that time has been distilled into a short but intensive programme to give busy practice managers the development support they need while recognising that current pressures leave them little time to get their heads above water.  

 

The programme, for up to 25 participants will meet four aims over two full-day sessions:

  • To develop effective working relationships across the network
  • To enhance influencing and negotiation skills
  • To have greater confidence and personal resilience working across systems
  • To develop more effective and assertive communication skills.

Session 1

The first session will begin with an opportunity for participants to discuss their desired outcomes and to agree a way of working together. During the session, participants will be introduced to their closed and secure online network on NHS Networks. They will learn how to use the virtual resource and agree how else to work together in future as a sustainable peer support group. 

 

We share experience and methodologies of collaboration, managing resistance and conflict, tackling difficult conversations and wicked problems. The participants are asked to reflect on any areas where they feel they lack confidence and where they may wish to develop their leadership style. They learn about how their behaviours impact on the wider team.

 

The trainer shares theory and models to support the development of influencing skills – especially influencing upwards – and personal resilience. Participants learn about self-coaching in order to make a sustainable learning and development plan.

 

Session 2

This session follows on from previous discussions and the focus is on effective and powerful communication skills using a mix of taught theory and practical application with participants being able to practice in a safe environment.

 

Participants spend time working on what they will do differently, how they will apply the learning and how they will know if and when this is achieved. The final session also includes a revisit of the network and consolidation of the learning and of the group’s plans going forward.

 

Training Provider: PCC

 

Additional Information for the Session:

Free car parking available on site

Lunch will be provided


Effective Appraisals

Event Signup

Date: 23/01/2020

Time: 09:30

Event Details:

Content Overview

 The day will take you through:

• Why Practices should have an effective appraisal system.

• Who should carry out staff appraisals

• How we can develop and motivate staff through the appraisal system.

• How to prepare for an appraisal meeting

• What not to do at the meeting

• Clarify personal objectives and goals

• What if set objectives have not been achieved.

• Dealing with poor performance

  

Training Provider: Inspired Leadership Support

 

Additional Information for the Session

Free car parking available on site

Lunch will be provided